Find answers to common questions about ordering, shipping, returns, and more.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted transactions. For corporate orders, we also accept purchase orders and wire transfers.
You can modify or cancel your order within 30 minutes of placing it. After that, the order enters our fulfillment system and we cannot guarantee changes. Contact our support team immediately if you need to make adjustments, and we will do our best to accommodate.
Once your order is successfully placed, you will receive an email confirmation with your order number and a summary of your purchase. You will also receive a second email with tracking information once your order ships.
Yes, we offer buy now, pay later options through Klarna and Afterpay. Eligible orders can be split into 4 interest-free payments. Financing options are available at checkout for orders over $50.
Standard shipping takes 3-5 business days for orders within the continental United States. Alaska and Hawaii may take 5-7 business days. We also offer expedited shipping options at checkout for faster delivery.
Yes, we ship to over 50 countries worldwide. International shipping typically takes 7-14 business days depending on the destination and customs clearance. Shipping rates, duties, and taxes vary by country and are calculated at checkout.
We offer free standard shipping on all orders over $99 within the continental US. For orders under $99, shipping costs start at $5.99. Express shipping starts at $14.99. International shipping rates are calculated based on destination and package weight.
Once your order ships, you will receive a tracking number via email. You can also track your order anytime through your GFORCE account dashboard. Our tracking system provides real-time updates and estimated delivery windows.
We offer a 30-day return policy on all unused items in their original packaging. Items must be in resalable condition with all tags and accessories intact. Opened items can be returned within 14 days. Custom orders and clearance items are final sale.
To initiate a return, log into your GFORCE account and navigate to your order history. Select the item you wish to return and follow the prompts. You can also contact our support team, and we will guide you through the process. A prepaid return label will be provided.
Once we receive your return, we inspect the item within 2-3 business days. Refunds are processed within 5-7 business days and are credited to your original payment method. You will receive an email confirmation once your refund has been issued.
Yes, exchanges are free within 30 days of purchase. Simply initiate a return and select the exchange option. We will ship the replacement item once the return is scanned by the carrier, so you do not have to wait for the original item to arrive back at our warehouse.
Absolutely. We source all products directly from manufacturers or authorized distributors. Every item in our catalog is 100% authentic and backed by the manufacturer's warranty. We guarantee the authenticity of every product we sell.
Each product page includes a detailed size guide and specifications. Our customer service team can also help you select the right equipment based on your height, weight, fitness level, and goals. We recommend checking the product dimensions carefully before purchasing.
You can sign up for back-in-stock notifications on any product page. Simply enter your email, and we will notify you as soon as the item is available. We also offer a "Notify Me" feature for upcoming restocks of popular products.
Yes, all products come with manufacturer warranties ranging from 1 year to a lifetime, depending on the brand and product category. Extended warranty plans are available for purchase on select items at checkout.
Creating an account is free and easy. Click the "Sign Up" button in the top right corner of our website. You can register using your email address or sign in with Google, Apple, or Facebook. Account creation takes less than a minute.
We take your privacy seriously. All personal data is encrypted using SSL/TLS technology. We never share your information with third parties without your consent. Our privacy practices comply with GDPR and CCPA regulations. You can read our full privacy policy on our website.
Yes, you can delete your account at any time by visiting your account settings and selecting "Delete Account." Alternatively, you can contact our support team to request account deletion. Please note that deleting your account is permanent and cannot be undone.
Click the "Forgot Password" link on the login page. Enter your email address, and we will send you a password reset link. The link expires after 1 hour for security reasons. If you do not receive the email within a few minutes, check your spam folder.
